How K Smart Sign LTD Found a Better Partner in Royal Mail After Parting Ways with Amazon Shipping

How K Smart Sign LTD Found a Better Partner in Royal Mail After Parting Ways with Amazon Shipping

Introduction: In the fast-paced world of e-commerce, efficient shipping and logistics play a crucial role in the success of any business. For K Smart Sign LTD, a company dealing with the delivery of various products, their partnership with Amazon Shipping had been beneficial for several years. However, recent changes and complications with Amazon's services led them to reevaluate their shipping strategy. In this blog post, we explore the reasons behind K Smart Sign's decision to switch to Royal Mail and how this decision has paved the way for a promising future.

Amazon Shipping: A Separate Entity

Contrary to popular belief, Amazon Shipping is not directly operated by the Amazon group itself. Instead, it is a separate delivery company that licenses the Amazon name to handle parcel deliveries, including those from sellers on platforms like Amazon, eBay, Etsy, and individual websites. While Amazon Shipping may have initially seemed like a convenient choice for K Smart Sign, the company soon faced challenges with the level of customer support and flexibility they required.

The Frustrating Experience with Amazon Shipping

Over the last six months, K Smart Sign experienced increasing difficulties in contacting Amazon Shipping's customer support. Their attempt to address an urgent issue resulted in limited options for communication, relying solely on a generic ticket-based system. This impersonal approach to customer service left them feeling unheard and uncertain about the resolution of their problems.

A Critical Event and Unyielding Rates

The turning point for K Smart Sign was when Amazon Shipping unexpectedly canceled their collection service for 24 hours, disrupting their ability to fulfill Amazon Prime orders promptly. This incident exposed the limitations of relying solely on a swift, software-driven service without human intervention.

Additionally, when trying to negotiate their shipping rates with Amazon Shipping, K Smart Sign faced inflexibility. Even with a significant volume of business, Amazon Shipping was unwilling to accommodate their request for rate stability. The lack of transparent communication regarding rate review periods further added to their frustration.

Embracing the Human Touch with Royal Mail

Feeling the need for personalized attention and human interaction, K Smart Sign turned to the Royal Mail for a more dependable partnership. Unlike Amazon Shipping, the Royal Mail assigned an account manager to K Smart Sign, providing them with the much-needed ability to speak directly with a representative.

Negotiating a Bright Future

Royal Mail's willingness to engage in discussions and negotiate mutually beneficial rates proved to be a game-changer for K Smart Sign. They seized the opportunity to secure a deal that involved transferring 100% of their business from Amazon Shipping to Royal Mail. With this switch, K Smart Sign could now rely on a more flexible 6 pm collection allocation, giving them the time they needed to process personalized orders without rushing.

Conclusion

As K Smart Sign LTD embraces its new partnership with Royal Mail, they look forward to a brighter future with improved customer service and a more human touch. By recognizing the importance of personalized interactions and transparent negotiations, they have made a strategic decision that aligns better with their business needs and values. In an ever-evolving e-commerce landscape, it is crucial for companies to assess their shipping partnerships regularly and make informed choices that drive growth and success.

It is very important to understand here that K Smart Sign had a very bad experience overall with Amazons SFP (seller fulfilled prime) Amazon Shipping, where Amazon shipping collect orders from the seller then inject them into their delivery network. Amazons FBA (Fulfillment by Amazon) service would seemingly seem like a very good service. Obviously K Smart Sign manufacture personalised items so they use SFP, FBA can not be used with them.